Shipping policy

Free Standard Shipping Australiawide.

Selected products ship to New Zealand with shipping included,

Aussie Outdoor Cushions & Beanbags provides free standard shipping to Australian street addresses.

We cannot deliver to PO Boxes, Locked Bags or parcel lockers. A complete residential or business street address is required.

We do not offer express shipping.

Please check your name, delivery address, postcode, email address and telephone number carefully before completing your order.

ORDER PROCESSING

Orders received during our office hours of 9.00 am to 5.00 pm, Monday to Friday, are generally processed the same business day. Orders received outside these hours will be processed on the next business day.

Weekends and Australian public holidays are not business days.

Processing means that your order has been submitted for fulfilment. It does not mean that it has been dispatched or delivered.

Orders are processed quickly, so we cannot guarantee that an address, product, colour or order can be changed or cancelled after the order has been placed.

DELIVERY TIMEFRAMES

Standard delivery usually takes 7 to 10 business days. Please allow up to 14 business days, particularly for rural or remote addresses.

During December, January and February, sale periods and other periods of high demand, delivery may take up to 21 business days.

Some products and colourways are sourced or made specifically for each order and may require additional processing time. Any known extended timeframe will show a direction to this policy as stated on the relevant product description where possible.

Bulk orders may take up to 28 business days and may arrive across several separate deliveries.

Delivery timeframes are estimates rather than guaranteed delivery dates. Delays can occur because of courier congestion, supplier delays, severe weather, natural disasters, transport disruptions and other circumstances outside our direct control.

Please wait until the full delivery timeframe applicable to your order has passed before contacting us about a delivery delay, unless the courier has already advised you that the parcel has been lost or damaged.

PRE-ORDER ITEM: Big Bertha Premium XXL Floating Beanbag Cover. Estimated delivery is approximately 3 to 7 weeks (business days) from the order date. This oversized cover is custom ordered and shipped as a heavy item with a longer delivery timeframe than our standard products.

NEW ZEALAND: selected products ship to New Zealand with shipping included, with an estimated delivery time of 10–21 business days. All other terms apply.

SEPARATE PARCELS

Orders containing two or more products may be sent in separate parcels.

The parcels may be dispatched from different locations and can arrive on different days. Receiving only part of an order does not necessarily mean that the remaining items are missing.

Please allow the full delivery timeframe for all parcels belonging to your order to arrive.

NO FRILLS PACKAGING AND DIRECT FULFILMENT

Aussie Outdoor Cushions & Beanbags is a small online retailer. We keep limited stock at our Australian warehouse and also work with manufacturers, suppliers and third-party fulfilment services in Australia and overseas.

Products may be dispatched directly from one of these locations. This allows us to offer a broader selection of products, colours and sizes without holding large quantities of stock.

Your order may therefore arrive:

• in plain No Frills packaging
• without Aussie Outdoor branding
• directly from a supplier, manufacturer or fulfilment warehouse
• in more than one parcel
• on different delivery days

Our packaging is designed for safe, practical delivery. It is not gift wrapped or presented in retail gift packaging.

Please consider this before sending an order directly to a gift recipient.

TRACKING AND DELIVERY NOTIFICATIONS

We do not send a separate dispatch or tracking email for every parcel.

Tracking information may not be available to us when your order is first dispatched. Where tracking is available, it may be sent directly by the courier or provided by us separately.

Not receiving a dispatch email does not mean that your order has not been processed.

SAFE-PLACE DELIVERY

Standard shipping may include authority for the courier to leave the parcel in a safe place at the delivery address.

The courier determines whether a suitable safe place is available. This may be near an entrance, behind a gate or in another location protected from public view and weather.

If the courier cannot safely leave the parcel or cannot access the property, they may leave a collection card or send collection instructions by email or text message.

Customers are responsible for monitoring any courier notifications and collecting the parcel within the period stated by the courier.

If tracking shows that your parcel has been delivered but you cannot immediately locate it, please check:

• around the property and all possible safe-place locations
• with other members of the household
• with neighbours, reception areas or property managers
• whether the courier has taken it to a collection point

If it still cannot be located, contact the courier using the tracking information provided. If the matter remains unresolved, contact us at info@aussieoutdoorcushionsandbeanbags.com

INCORRECT ADDRESSES AND UNCOLLECTED PARCELS

The customer is responsible for providing a complete and accurate delivery address.

If an order is returned because the address supplied was incorrect or incomplete, access to the property was unavailable, the parcel was refused, or it was not collected within the courier’s stated collection period, please contact us to discuss the available options.

Reasonable return, redelivery or replacement delivery costs may apply where the unsuccessful delivery was caused by an incorrect address or failure to collect the parcel.

LOST OR DAMAGED DELIVERIES

If a parcel appears to have been lost or arrives damaged, please contact us at info@aussieoutdoorcushionsandbeanbags.com with:

• your full name and order number
• details of the missing or damaged product
• the tracking number, if available
• clear photographs of any damage
• photographs of the external packaging and delivery label

Delivery damage should be reported as soon as reasonably possible so that we can investigate it with the supplier or delivery provider.

We will assess the information provided, liaise with the relevant parties where necessary and advise you of the available resolution.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, customers may be entitled to a repair, replacement, refund or another remedy when goods do not meet an applicable consumer guarantee.

New Zealand import charges
Orders are shipped from overseas. Products in our current New Zealand range are normally valued below NZ$1,000 and do not usually incur Customs duty. If New Zealand Customs or another authority lawfully assesses duty, GST, clearance fees or other import charges on an order, these charges are the customer’s responsibility unless we have expressly stated otherwise at checkout.

If a customer refuses to pay a correctly assessed import charge and the order is returned, abandoned or destroyed, we do not provide a refund for the product, shipping or import charges. This does not affect any rights available under the New Zealand Consumer Guarantees Act where goods are faulty, misdescribed, or otherwise fail to meet consumer guarantees.

By placing an order with Aussie Outdoor Cushions & Beanbags, you acknowledge that you have read and accepted this Shipping and Delivery Policy.